Etiquette

- Please arrive 10-15 minutes before your scheduled service to allow plenty of time to check in. Arriving late will lessen precious minutes of your spa experience. Remember, your service will end on time so the next client isn't delayed, regardless of how late you start.

- The spa environment is one of tranquility and relaxation; kindly respect our other guests' right to privacy and quiet.

- Undine's Retreat is a smoke-free and cellular-free zone.

- We request that young children be left at home to ensure that all of our guests can enjoy a peaceful spa experience.

Booking & Cancellation Policy

- Treatment and service times are reserved especially for you. A minimum of 24 hours notice is required if you must cancel your appointment, and 48 hours for multiple service bookings.

- Without proper notice, a cancellation fee of 50% of the services booked will be charged. In the case of a gift certificate, the value of the services will be deducted from the certificate.

- Appointment "no shows" will be billed at 100% of the service value.

- For your comfort and concerns and valuable information for your Spa Therapist/Aesthetician, we will ask you to fill out a confidential client info card upon your arrival.

- All gift certificates are non-refundable but fully transferable.

- Gratuities are customary and left to the discretion of the client. Gift certificates do not include gratuities and cannot be used for this purpose.

- We strongly recommend booking your appointment(s) several weeks in advance.

- To ensure your desired appointment time with your preferred aesthetician or spa therapist, we recommend you reserve your next service prior to leaving Undine's Retreat.

- Prices are subject to change.

- Making a reservation acknowledges acceptance of this policy.