Etiquette

- Please arrive 10-15 minutes before your scheduled service to allow plenty of time to check in. Arriving late will lessen precious minutes of your spa experience. Remember, your service will end on time so the next client isn't delayed, regardless of how late you start.

- After a treatment it is customary to vacate the room within a few minutes, though you are welcome to spend additional time unwinding in our lounge or waiting area.

- The spa environment is one of tranquility and relaxation; kindly respect our other guests' right to privacy and quiet.

- Undine's Retreat Day Spa Inc. is a smoke-free and cellular-free zone.

- We request that young children be left at home to ensure that all of our guests can enjoy a peaceful spa experience.

- Please leave your jewellry and valuables at home.

Booking & Cancellation Policy

- Treatment and service times are reserved especially for you. A minimum of 24 hours notice is required if you must cancel your appointment, and 48 hours for multiple service bookings.

- Without proper notice, a cancellation fee of 50% of the services booked will be charged. In the case of a gift certificate, the value of the services will be deducted from the certificate.

- Appointment "no shows" will be billed at 100% of the service value.

- For your comfort and concerns and valuable information for your Spa Therapist/Aesthetician, we will ask you to fill out a confidential client info card upon your arrival.

- All gift certificates are non-refundable but fully transferable.

- Gratuities are customary and left to the discretion of the client. Gift certificates do not include gratuities and cannot be used for this purpose.

- To ensure your desired appointment time with your preferred aesthetician or spa therapist, we recommend you reserve your next service prior to leaving Undine's Retreat.

- All aspects of a treatment can be modified: amount of light, volume/absence of music, whether or not you choose to have a conversation or enjoy the treatment in silence. Let your therapist know if you prefer a gentle or firmer massage. Your therapist will enjoy knowing your thoughts and clarifying any concerns you may have.

- Try not to eat for at least one hour before a treatment, and avoid the consumption of alcohol on the day of a treatment.

- Prices are subject to change.

- Making a reservation acknowledges acceptance of this policy.